About the Role

We’re looking for a high-performance operator to support and drive growth across our Unified Communications (UC) portfolio & assist in daily operational tasks.

This is not a traditional support role. You’ll on the frontline of sales, product, and partner engagement — assisting with ordering, transfers, pre-sales, quoting, deal-reg, licence renewals, and UC customer engagement.

You’ll work closely with Product Manager and Sales team to ensure we are the fastest, most competitive, and easiest distributor to do business with in UC solutions.

Key Responsibilities

Pre-Sales & Deal Execution

• Deliver fast, accurate quotes across UC solutions (hardware, licensing, bundled deals)
• Support Account Managers with deal structuring, pricing & margin optimisation
• Assist in positioning UC, VoIP, AV & collaboration solutions to partners
• Manage vendor deal registrations for Channel Partners
• Respond to sales & partner queries with urgency (<1 hour SLA target)

Licensing, Renewals & Pipeline

• Manage UC licence renewals (3CX, Yealink, Zulyts & more)
• Identify and drive renewal opportunities with the sales teams
• Maintain clean tracking of quotes, deals, and pipeline activity
• Ensure zero leakage across renewals and recurring revenue

Product & Operational Execution

• Support Product Manager on pricing, stock, ETA accuracy, and product data
• Maintain accurate web listings (pricing, images, descriptions)
• Assist with special orders, transfers, and stock planning
• Drive “stock-in always” mindset while reducing aged inventory

UC Growth & Commercial Impact

• Actively contribute to UC revenue and GP growth
• Support vendor promotions, campaigns, and channel activation
• Identify upsell opportunities (bundles: hardware + licensing + services)
• Work with sales teams to expand long-tail partner engagement

What You Bring

• Experience in IT distribution, reseller/MSP, telco, or UC/VoIP environment
• Strong commercial mindset — understands margin, pricing & deal structure
• High urgency — thrives in fast-paced quoting & sales environment
• Strong attention to detail and ability to manage multiple deals
• Exposure to UC technologies (3CX, SIP, VoIP, networking, AV) highly relevant

Why Join Leader?

• 100% Australian-owned, truly national — decisions are made locally, fast, and with deep understanding of the Australian channel. No red tape.
• One of Australia’s fastest-growing IT distributors — growth creates real opportunity. High performers move quickly into bigger roles, bigger categories, and higher earnings.
• Privately held and highly commercial — we back people who deliver. No corporate layers, no politics — just execution and results.
• High-performance environment — you’ll build real capability fast. We expect more, push hard, and develop people to become category experts.
• Massive channel reach — access to 17,000+ active partners (as of 2026) nationally and direct engagement with 74+ global vendors gives you unmatched exposure.
• Accelerated career development — hands-on learning across real deals, vendor programs, and live opportunities. Not theory — actual commercial experience.
• Broader platform exposure — work across UC, networking, AV, cloud and licensing. Build multi-vendor, multi-solution expertise that most roles never touch.
• Front-line access to a high-growth category — be part of a strategic UC business driving SIP, 3CX, MTR, AV and collaboration solutions nationally.