About LEADER

LEADER Computers is one of Australia’s leading trade-only IT distributors, partnering with thousands of reseller businesses across ANZ. Our Cloud business unit is one of our fastest-growing — helping partners build profitable, recurring-revenue cloud practices across Microsoft and a broad portfolio of leading SaaS vendors.

We’re not box-shifters — we win by giving our partners expert technical guidance that helps them specify, quote, deploy and support with confidence.

About the Role

LEADER Computers | Adelaide, SA | Full-time, Onsite | CLOUD / IT Distribution Team

The Solutions Engineer is the technical backbone of LEADER’s Cloud business. It’s a genuinely hands-on role: you’ll own complex technical escalations across Microsoft Azure, Microsoft 365 and our broader SaaS vendor portfolio, while leading partner and internal enablement — presenting, hosting webinars and delivering structured training that builds real capability.

Working closely with the Cloud Business Manager and Cloud PDMs, you’ll be a trusted advisor and an educator in equal measure — someone who loves solving hard technical problems, enjoys teaching others, and is open to driving initiatives that scale the team’s reach.

What You’ll Do

• Own technical escalations — Act as the senior escalation point for complex Azure, Microsoft 365 and SaaS technical issues from resellers and internal teams; triage, diagnose and resolve, coordinating vendor escalations (Microsoft ASFP support, vendor support agreements) through to resolution.
• Present, host & train — Design and deliver 5 webinars / Ask Me Anything (AMA) sessions per week, based on selected required topics across the SaaS vendor portfolio, plus accreditation workshops and 1:1 / 1-to-many training on Azure, Microsoft 365 and vendor SaaS solutions — building product capability and selling confidence across the sales team and reseller partners.
• Hands-on technical delivery — Build and maintain demo environments, deliver proofs of concept, demo the Azure portal and SaaS platforms, and architect cost-optimised solutions in response to RFQs and POCs.
• Drive initiatives — Identify and lead technical enablement initiatives — Azure security labs, “how-to” series, automation, internal SOPs and FAQs — that lift partner capability and scale the Cloud team’s impact.
• Vendor & product enablement — Stay current and certified across Microsoft and key SaaS vendor lines; maintain regular cadence with Microsoft PTS and vendor technical contacts; and act as the technical bridge between vendors, distribution and resellers.
• Support & partner success — Provide responsive Level 1–Level 3 technical support during business hours, manage support tickets and SLAs, resolve issues, and feed partner insights back into the business.

Areas You’ll Cover

Microsoft Azure (architecture, cost optimisation, security, migration) • Microsoft 365 • Cloud security & backup • SaaS platforms across the vendor portfolio • Automation & scripting (PowerShell, Python) • Presales solution design • Partner enablement & training

 What Success Looks Like

• A consistent cadence of 5 webinars / AMA sessions delivered each week across the required SaaS vendor portfolio topics, scoring 4/5 or higher on satisfaction
• Escalations and support requests resolved within agreed SLAs (e.g. 4 business-hour first response)
• A regular cadence of enablement delivered — security labs, certified training and partner demos
• Growing partner technical capability, certifications and solution attach across the reseller base
• Self-driven initiatives launched and adopted across the Cloud team

About You | Essential Experience

• Proven Level 2/3 technical support or senior technical / presales experience, with strong Microsoft 365 and Azure expertise
• Microsoft certifications at an intermediate to advanced level.
• Confident presenting and training — in person and via webinar
• A natural communicator who can translate complex technology into clear, commercial language for technical and non-technical audiences
• Hands-on, proactive and open to driving initiatives without waiting for direction — a genuine “finisher”
• Scripting and automation (PowerShell, Python) and familiarity with the broader SaaS ecosystem highly regarded
• Relevant certifications (e.g. Azure Administrator or Architect, Microsoft 365) — or the drive to obtain them quickly

Our Values

We’re looking for someone who brings a positive attitude, integrity, and ownership to everything they do — a proactive problem-solver who follows through, communicates clearly, commits to continuous learning, and helps make LEADER a great place to work.

What We Offer | Benefits

• A pivotal, high-visibility role with direct impact on partner and business outcomes
• Exposure to leading global cloud and SaaS vendor technologies and ongoing certification opportunities
• Paid training and certifications, structured coaching and regular check-ins
• Attractive incentives, special staff-buy pricing on 10,000+ IT products, and genuine career development
• A supportive, collaborative team culture that celebrates wins together

Ready to make an impact

If this sounds like the role you’ve been seeking, please click APPLY and submit your resume along with a cover letter outlining why you are the right candidate for this role.

You must be an Australian citizen or permanent resident to apply. LEADER is an inclusive employer and welcomes diversity and inclusion in all its forms.

This position is subject to personality criteria testing, an A Player Agreement, reference checks, and a thorough recruitment process.

Please complete your research: https://web.leadersystems.com.au/