The Role

Key responsibilities will include:

* Managing reception desk
* Answering phones
* Greeting and assisting customers
* Drive innovation and efficiency of processes with the team
* Customer account receipting
* Applying customers payments to invoices
* Preparation of statements for customers
* Customer account reconciliations
* Solving customer issues

To be successful in this role you will have:

* Previous experience in a similar type role.
* You must have good computer literacy including Excel.
* Excellent verbal, written, negotiation and relationship building skills.
* A high level of attention to detail and numeric accuracy.
* Strong time management and multi-tasking abilities.
* A high level of accountability and ownership.
* A high level of initiative, pro-activeness and positive attitude.
* A great work ethic with a can-do attitude and a strong customer services focus.

Join one of Australia’s fastest-growing and most respected IT distributors

We’re on the hunt for an exceptional Senior System Administrator to join our team at Leader, a company that lives and breathes high performance, legendary customer service, and cutting-edge technology. As a mission-critical team member, you will be empowered to drive efficiency, innovation, and uptime across our internal systems and infrastructure.

Leader is Australia’s largest privately owned IT distributor. We are proudly SA company with headquarters in Franklin St, Adelaide.

This is not your average IT job. You’ll be responsible for maintaining and upgrading our computer systems and networks, ensuring their optimal performance. This includes installing server hardware and software, monitoring connectivity, and providing technical support to employees. You will also lead projects for AI, cybersecurity, automation, and cloud infrastructure—with one clear mission: to make our systems the fastest and most reliable in the industry, enabling our people and customers to thrive.

Key Responsibilities:

• Own the performance, uptime, and speed of internal systems and websites
• Administer and optimise infrastructure: VMWare/Hyper-V, Fortinet, Ubiquiti, Cisco, Veeam
• Implement and enforce internal SLA’s, IT ticketing systems, and system monitoring
• Design and test fast, reliable backup and disaster recovery systems
• Lead AI/ML & automation projects to improve operations (Power Automate, AI Sales Coach)
• Drive cyber security initiatives including testing, phishing prevention & pen testing
• Collaborate closely with our Head of Development and product teams on major tech projects
• Champion Microsoft certifications and continuous improvement
• Communicate clearly, respectfully, and positively with all team members

Qualifications/Experience:

• Proven experience as a System Administrator or Network Administrator
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
• Strong knowledge of computer systems, networks, and security protocols
• VMWare \ Hyper V knowledge
• Fortinet experience
• Ubiquiti and Cisco switching experience
• Veeam backups experience
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• SQL experience would be advantage
• Sophos & 3CX experience would be advantage
• AI experience would be an advantage

Characteristics:

• Hard working and commitment to work to our team & customer requirements
• Strong written and verbal communication skills needed to interact with team and partners.
• Well organized with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

You’ll Thrive Here If You…

• Believe in legendary customer service and ultra-fast execution
• Value discipline, integrity, and accountability
• Want to be part of a winning team where A Players support and challenge each other

Are committed to continuous improvement, personally and professionally

About us

Leader Computers is a leading provider of computer hardware, software and IT solutions. For over 20 years, we’ve been helping businesses of all sizes stay ahead of the technology curve. Our team of experts are dedicated to delivering exceptional customer service and providing innovative solutions that drive productivity and growth.

About the Role

Are you a reliable and motivated warehouse professional with a keen eye for detail and a strong work ethic? Leader Systems, a leading name in technology manufacturing and distribution, is looking for a skilled Warehouse Storeperson to join our energetic and multicultural team.
This is a hands-on role in a fast-paced warehouse environment, where your organisational skills, efficiency, and ability to communicate effectively will be key to ensuring smooth warehouse operations and timely deliveries.

Key Responsibilities:

• Packing & Despatch: Accurately pack, wrap, and label products for safe shipment.
• Shipping Coordination: Book pickups and manage deliveries using online despatch platforms such as StarTrack.
• Customer Service: Liaise professionally with customers regarding order and delivery status.
• Receiving Goods: Accept and log incoming stock with precision and attention to detail.
• Stock Management: Pick, store, and organise stock across the warehouse and factory efficiently.

What We’re Looking For

• Valid Forklift Licence (Preferred)
• Driver Licence (Preferred)
• Minimum 1 year warehouse experience
• Experience with StarTrack or similar freight systems
• Qualification in Logistics or Warehousing – Advantageous but not required

Key Attributes for Success:

• A strong team player with a positive and proactive attitude.
• Excellent time management and multitasking abilities.
• Physically fit and capable of performing manual handling tasks.
• Clear verbal and written communication skills.
• Strong commitment to safety and adherence to OH&S protocols.
• Dependable and punctual, with a “can-do” mindset.

What We Offer

• Job Stability: Full-time, long-term employment with career development opportunities.
• Great Work-Life Balance: Standard 38-hour work week with occasional overtime.
• Above-Award Pay: Competitive wages based on your experience and skills.
• Modern Facilities: Safe, clean, and well-equipped warehouse environment.
• Inclusive Culture: Be part of a diverse and supportive team that values your input.

About Us

Join Australia’s Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade Results

Are you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and working in a fast-paced, high-performance environment?

At Leader, we’re building a team of A-Players who don’t just meet expectations—they exceed them. As Australia’s largest privately owned IT distributor, we partner with global technology leaders including Microsoft, Lenovo, Ubiquiti, and more.

We’re currently seeking a motivated and technically skilled UC / VoIP Support Engineer to join our growing team at Leader & Breeze Connect. This is a fantastic opportunity to work with cutting-edge unified communications (UC) technologies, support exciting VoIP projects, and grow your career in a company that values development, positivity, and innovation.

About the Role

We are seeking a highly motivated UC / VoIP Support Engineer to join our growing team. The ideal candidate should have a strong understanding of VoIP and UC technologies and the ability to troubleshoot technical issues. The UC Support Engineer will be responsible for providing support to our clients, configuring, and maintaining PBX , and assisting with the implementation of new projects.

Key Responsibilities

• Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
• Provide technical support across various UC products, i.e., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
• Install, configure, and maintain PBX systems.
• Provide Remote assistance to partners and onsite Techs.
• Assist with the Scoping & Implementation of new VoIP projects.
• Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
• Communicate effectively with clients and colleagues to resolve technical issues.

Job Requirements:

• Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
• Strong knowledge with 3CX or similar PBX platform.
• Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
• Strong Knowledge of PBX systems, installation, configuration, and management.
• Knowledge of NBN technologies.
• Knowledge of Microsoft Teams Calling.
• Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
• Understanding of cloud communication technologies and how they are used in VoIP solutions.
• Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
• Ability to adapt to new technologies and changes in the field.

Characteristics:

• Strong written and verbal communication skills needed to interact with team and partners.
• Well organised with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

Why Join Leader?

• Australia’s largest privately owned IT Distributor
• 25+ years of success in Australia’s IT channel
• Family owned and values orientated
• National footprint with strong growth, innovation, and leadership
• Culture of respect, positivity, and excellence
• Bonus programs for top performers
• Ongoing training and support for career progression
• Be part of the most dynamic team in IT distribution

This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.

The Opportunity

Join a fast-growing national organisation at LEADER. We are an Australian-owned business where decisions are made locally and efficiently, backed by a strong understanding of the Australian channel.

This is a high-impact sales role focused on both winning new business and expanding existing enterprise accounts. It is an opportunity designed for a true hunter — someone driven by success, energised by new conversations, and motivated by uncovering new opportunities.

In this role, you will play a key part in aggressively growing Ubiquiti’s footprint across Enterprise Networking, Surveillance, and Access Control through strategic channel partner recruitment, activation, and development.

What you’ll bring:

You are a driven and commercially minded sales professional with a true hunter mentality — someone who thrives on generating new leads, building strong pipelines, and creating momentum through proactive business development.

Highly organised and energised by challenges, you can confidently manage multiple active partner opportunities simultaneously while maintaining a strong focus on results. You are a compelling communicator, comfortable engaging with customers both over the phone and in person, with the ability to clearly articulate value and build strong relationships.

Deeply competitive and motivated to succeed, you continuously build your understanding of the market, competitors, and how to position winning solutions. You are self-driven, autonomous, and consistently deliver outcomes in fast-paced environments.

In addition, you bring strong communication, presentation, analytical, and problem-solving skills, with the ability to simplify technical concepts into clear and practical solutions. You also have demonstrated experience acquiring new customers through networking, calls, meetings, and industry events, along with a solid understanding of the IT industry and channel landscape.

Key Responsibilities:

Partner Acquisition & Pipeline Growth

• Recruit a minimum of 30 new active reseller/integrator partners per month across target verticals.
• Conduct 30–50 outbound calls per day to prospect, qualify, and convert new channel partners.
• Maintain a dynamic, well-managed pipeline of prospects at all times, always knowing your next 10 conversations.
• Identify and target system integrators, IT resellers, and AV/security installers who are not yet transacting.
• Develop and execute territory attack plans focused on Enterprise Networking, Surveillance, and Access Control.
• Rigorously track all prospecting activity, touchpoints, and conversion rates.

In-House Market Share Growth

• Drive greater wallet share within new partners by identifying barriers preventing them from moving to Ubiquiti if they currently sell competing brands.
• Work closely with the local sales team and branch managers to drive significant growth.
• Conduct business reviews with new partners to identify displacement and co-sell opportunities.
• Position Ubiquiti full-stack and campus solutions as the brand of choice.
• Identify competitive positioning and key strengths of competing brands, and develop targeted displacement strategies.
• Collaborate with technical pre-sales teams to deliver solution-led value propositions that win business.

Relationship & Territory Management

• Become the trusted point of contact for partners by handling requests quickly, driving action, and making the process easy for the partner.
• Maintain a structured cadence of calls, meetings, and site visits with top-tier and high-potential partners.
• Represent Ubiquiti at industry events, expos, and partner days.
• Escalate partner issues promptly and take ownership of resolutions so partners always feel supported and heard.
• Collaborate cross-functionally with marketing, technical support, and product teams.

Essential Experience:

·       Proven B2B sales experience, with a track record of exceeding new business targets.

·       Experience in one or more of the following: enterprise networking, wireless, security & firewalls, IP surveillance, or access control.

·       Familiarity with leading brands in the ecosystem, including:

·       Networking & wireless: Ubiquiti, Cisco, Aruba, HPE, Ruckus.

·       Security & firewalls: Fortinet, Palo Alto, SonicWall, WatchGuard.

·       Surveillance: Hikvision, Dahua, Axis, Bosch, Milestone, Genetec.

·       Access control: Salto, 2N, Suprema, HID, Gallagher, ICT.

·       Experience working with distributors, MSPs, or IT resellers.

·       Ideal background: electrical wholesaler.

Benefits:

• Competitive base salary with commission potential
• Clear career progression opportunities within a fast-growing national business
• Ongoing training, professional development, and leadership pathways to support your long-term success
• The opportunity to work with industry-leading vendors and cutting-edge enterprise technologies
• Exposure to innovative networking and security solutions across Enterprise Networking, Surveillance, and Access Control
• Opportunities to attend industry events, conferences, and partner engagements
• A dynamic and growth-focused environment where high performance is recognised and rewarded

How to APPLY:

If this sounds like the role you’ve been seeking, please click APPLY and submit your resume along with a cover letter outlining why you are the right candidate for this role.

You must be an Australian citizen or permanent resident to apply. LEADER is an inclusive employer and welcomes diversity and inclusion in all its forms.

This position is subject to personality testing, an A Player Agreement, reference checks, and a thorough recruitment process.

Please complete your research: https://web.leadersystems.com.au/