The Role

Key responsibilities will include:

* Managing reception desk
* Answering phones
* Greeting and assisting customers
* Drive innovation and efficiency of processes with the team
* Customer account receipting
* Applying customers payments to invoices
* Preparation of statements for customers
* Customer account reconciliations
* Solving customer issues

To be successful in this role you will have:

* Previous experience in a similar type role.
* You must have good computer literacy including Excel.
* Excellent verbal, written, negotiation and relationship building skills.
* A high level of attention to detail and numeric accuracy.
* Strong time management and multi-tasking abilities.
* A high level of accountability and ownership.
* A high level of initiative, pro-activeness and positive attitude.
* A great work ethic with a can-do attitude and a strong customer services focus.

Join one of Australia’s fastest-growing and most respected IT distributors

We’re on the hunt for an exceptional Senior System Administrator to join our team at Leader, a company that lives and breathes high performance, legendary customer service, and cutting-edge technology. As a mission-critical team member, you will be empowered to drive efficiency, innovation, and uptime across our internal systems and infrastructure.

Leader is Australia’s largest privately owned IT distributor. We are proudly SA company with headquarters in Franklin St, Adelaide.

This is not your average IT job. You’ll be responsible for maintaining and upgrading our computer systems and networks, ensuring their optimal performance. This includes installing server hardware and software, monitoring connectivity, and providing technical support to employees. You will also lead projects for AI, cybersecurity, automation, and cloud infrastructure—with one clear mission: to make our systems the fastest and most reliable in the industry, enabling our people and customers to thrive.

Key Responsibilities:

• Own the performance, uptime, and speed of internal systems and websites
• Administer and optimise infrastructure: VMWare/Hyper-V, Fortinet, Ubiquiti, Cisco, Veeam
• Implement and enforce internal SLA’s, IT ticketing systems, and system monitoring
• Design and test fast, reliable backup and disaster recovery systems
• Lead AI/ML & automation projects to improve operations (Power Automate, AI Sales Coach)
• Drive cyber security initiatives including testing, phishing prevention & pen testing
• Collaborate closely with our Head of Development and product teams on major tech projects
• Champion Microsoft certifications and continuous improvement
• Communicate clearly, respectfully, and positively with all team members

Qualifications/Experience:

• Proven experience as a System Administrator or Network Administrator
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
• Strong knowledge of computer systems, networks, and security protocols
• VMWare \ Hyper V knowledge
• Fortinet experience
• Ubiquiti and Cisco switching experience
• Veeam backups experience
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• SQL experience would be advantage
• Sophos & 3CX experience would be advantage
• AI experience would be an advantage

Characteristics:

• Hard working and commitment to work to our team & customer requirements
• Strong written and verbal communication skills needed to interact with team and partners.
• Well organized with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

You’ll Thrive Here If You…

• Believe in legendary customer service and ultra-fast execution
• Value discipline, integrity, and accountability
• Want to be part of a winning team where A Players support and challenge each other

Are committed to continuous improvement, personally and professionally

UC, VoIP & AV Solutions Sales Lead

Work Type: Full-time
Job Function: Sales Leadership & Strategic Growth

Join Australia’s Fastest-Growing IT Distributor — Be at the Forefront of IT & AI Innovation

Are you a driven, hands-on sales leader with a passion for Unified Communications and high-growth vendor partnerships? Do you thrive on closing deals, building powerful reseller networks, and coaching teams to deliver exceptional results?

At Leader Computers, we’re on a mission to become Australia’s first $1B+ truly national, privately-owned IT Distributor. As we continue to scale, we’re searching for an experienced Sales Lead to our Yealink & 3CX strategy — a role for someone who combines deep product knowledge with commercial focus and relentless execution.

What You’ll Be Doing

• Take full ownership of monthly sales targets and performance outcomes
• Lead from the front — actively close high-value deals and develop strategic reseller relationships
• Coach and manage a national team of Account Managers, BDMs, and Specialists
• Personally drive sales activity — make 50+ high-value customer calls per day
• Champion vendor growth strategies, especially for Yealink & 3CX
• Run weekly sales reviews, pipeline health checks, and close gaps proactively
• Collaborate with vendor partners to drive market share and solution uptake

Your Experience & Skills

• Familiarity with 3CX, Yealink MTR, or similar platforms
• Demonstrated ability to drive high-volume, high-value sales activity
• Strategic mindset combined with strong tactical execution
• Strong negotiation, influencing, and communication skills
• Experience coaching high-performing sales teams across multiple branches

You’re the Ideal Fit If You…

Thrive on accountability, fast execution, and hitting stretch targets
Build and maintain strong channel and vendor relationships
Love leading from the front, not just managing from behind a desk
Are passionate about coaching and empowering others to succeed
Operate with urgency, resilience, and a market-leadership mindset

Why Join Leader?

•  Award-winning business – 2024 ARN Channel Choice Distributor of the Year
• 100% Australian-owned – With 25+ years of local market leadership
• National footprint – Five warehouses and a fast-growing sales network
• Culture-first organisation – Built on family values, innovation, and performance
• Real career growth – World-class training and development opportunities
• Be part of something bigger – Drive market-defining growth for Yealink & 3CX

Remuneration:
Attractive remuneration will be offered to the right candidate. Leader has a 25+ year history and many staff with us for over 5, 10, and 20+ years. People stay at Leader long-term because we are very generous with remuneration. Our philosophy is simple – When you help our company grow, we will share the success with you

Ready to Take the Lead?

Apply now via Quick Apply now
Or email your CV and a brief cover letter to:
Ben Klason – [email protected]

About Us:

Leader is Australia’s largest Australian-owned PC Manufacturer and the country’s fastest-growing IT Distributor, with revenues exceeding $600 million and a team of over 250 employees nationwide. As a national IT distributor, we have established headquarters in the heart of Adelaide CBD and possess warehouse, sales, service, and PC production facilities in five major cities, including Sydney, Melbourne, Adelaide, Brisbane, and Perth.

What’s Great About Working for Leader?

At Leader, we pride ourselves on maintaining a happy, respectful, and positive work culture that fosters personal and professional growth. Joining our team offers you the following benefits:

1. Career Growth: We provide ample opportunities for career development and advancement within the organization.
2. Training and Certifications: We offer paid training programs and certifications to enhance your skills and expertise.
3. Sales Incentives: Enjoy attractive sales incentives and monthly commissions to reward your achievements.
4. Staff Benefits: Benefit from special staff-buy pricing on over 10,000 IT products.

Role Objectives / What You’ll Do:

As a Product Manager Assistant your primary responsibilities will include:

1. Special Orders/Quotes and ETA’s: Managing special orders and quotations while actively following up on estimated time of arrival (ETA).
2. Product Code and Description Management: Creating new product codes, along with accurate and compelling descriptions.
3. Product Pricing and Go-to-Market Strategies: Providing support in pricing strategies, positioning products, and developing go-to-market strategies.
4. Stock Management and Inventory Control: Overseeing stock management and implementing effective inventory control measures.
5. Vendor Reporting: Preparing reports for vendors to ensure smooth communication and efficient operations.
6. General Office Tasks and Administrative Duties: Assisting with general office tasks and administrative duties as required.

Core Competencies & Proven Experience / What You’ll Bring:

To excel in this role, you should possess the following qualifications and qualities:

1. Strong Analytical and Problem-Solving Skills: Demonstrated ability to analyze data, identify trends, and provide effective solutions.
2. Excellent Communication and Interpersonal Skills: Clear and concise communication abilities, both written and verbal, with a strong focus on building positive relationships.
3. Proficiency in Microsoft Office Suite: Extensive knowledge and proficiency in Word, Excel, Outlook, PowerPoint, and other relevant software.
4. Ability to Thrive in a Fast-Paced Environment: Capable of working in a dynamic, cross-functional setting with the ability to adapt quickly to changing priorities.
5. Strong Task Management: Efficiently prioritize and manage multiple tasks to meet deadlines and achieve targets.

6. VoIP & IT Components Experience (favourable)
– Understanding of 3CX & Teams Calling – or other PBX solutions such as Cisco Webec, Yeastar, 8×8 etc.
– Experience with Telco services (SIP, NBN, Mobile)
– Experience with UC hardware vendors Yealink, Snom, Fanvil, Grandstream, Poly, Lenovo.
– Experience with Cyber vendors Fortinet, Cisco, Watchguard.

Join our team at Leader and contribute to our ongoing success as a leading IT distributor in Australia. Apply now to be a part of our dynamic and growing organization.