The Role

Key responsibilities will include:

* Managing reception desk
* Answering phones
* Greeting and assisting customers
* Drive innovation and efficiency of processes with the team
* Customer account receipting
* Applying customers payments to invoices
* Preparation of statements for customers
* Customer account reconciliations
* Solving customer issues

To be successful in this role you will have:

* Previous experience in a similar type role.
* You must have good computer literacy including Excel.
* Excellent verbal, written, negotiation and relationship building skills.
* A high level of attention to detail and numeric accuracy.
* Strong time management and multi-tasking abilities.
* A high level of accountability and ownership.
* A high level of initiative, pro-activeness and positive attitude.
* A great work ethic with a can-do attitude and a strong customer services focus.

Join one of Australia’s fastest-growing and most respected IT distributors

We’re on the hunt for an exceptional Senior System Administrator to join our team at Leader, a company that lives and breathes high performance, legendary customer service, and cutting-edge technology. As a mission-critical team member, you will be empowered to drive efficiency, innovation, and uptime across our internal systems and infrastructure.

Leader is Australia’s largest privately owned IT distributor. We are proudly SA company with headquarters in Franklin St, Adelaide.

This is not your average IT job. You’ll be responsible for maintaining and upgrading our computer systems and networks, ensuring their optimal performance. This includes installing server hardware and software, monitoring connectivity, and providing technical support to employees. You will also lead projects for AI, cybersecurity, automation, and cloud infrastructure—with one clear mission: to make our systems the fastest and most reliable in the industry, enabling our people and customers to thrive.

Key Responsibilities:

• Own the performance, uptime, and speed of internal systems and websites
• Administer and optimise infrastructure: VMWare/Hyper-V, Fortinet, Ubiquiti, Cisco, Veeam
• Implement and enforce internal SLA’s, IT ticketing systems, and system monitoring
• Design and test fast, reliable backup and disaster recovery systems
• Lead AI/ML & automation projects to improve operations (Power Automate, AI Sales Coach)
• Drive cyber security initiatives including testing, phishing prevention & pen testing
• Collaborate closely with our Head of Development and product teams on major tech projects
• Champion Microsoft certifications and continuous improvement
• Communicate clearly, respectfully, and positively with all team members

Qualifications/Experience:

• Proven experience as a System Administrator or Network Administrator
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
• Strong knowledge of computer systems, networks, and security protocols
• VMWare \ Hyper V knowledge
• Fortinet experience
• Ubiquiti and Cisco switching experience
• Veeam backups experience
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• SQL experience would be advantage
• Sophos & 3CX experience would be advantage
• AI experience would be an advantage

Characteristics:

• Hard working and commitment to work to our team & customer requirements
• Strong written and verbal communication skills needed to interact with team and partners.
• Well organized with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

You’ll Thrive Here If You…

• Believe in legendary customer service and ultra-fast execution
• Value discipline, integrity, and accountability
• Want to be part of a winning team where A Players support and challenge each other

Are committed to continuous improvement, personally and professionally

Are you ready to take the next step in your career and combine your sales expertise, people skills, and passion for SaaS technology? We are seeking a highly motivated sales professional to join our winning team at Leader!

Job Description

As a Cloud Solutions Specialist, you will play a pivotal role in identifying potential customers, generating business opportunities, and managing leads through the sales pipeline. Working closely with representatives and specialists from our technology vendors (such as Microsoft and Dropbox), you will report directly to the Cloud Business Manager.

Key Responsibilities

·         Prospect into businesses through warm outbound calls, networking, email, and online resources to build and maintain a lead development pipeline.

·         Qualify leads, schedule well-targeted appointments with key decision-makers, and deliver exceptional pre-sales support.

·         Consult on cross-sell and up-sell opportunities, providing targeted communications to close sales.

·         Meet and exceed daily call goals by proactively conducting outbound calls to foster relationships with new and existing clients.

·         Use CRM software extensively to maintain accurate records of activity, contact details, and account information for all customers and prospects.

·         Host webinars and roundtable discussions with defined agendas and topics.

Skills & Experience

·         Proven B2B sales and customer service or consulting experience in SaaS/Managed Services, with at least 2 years of cold-calling experience.

·         Understanding of complex solution sales cycles and broad knowledge of business services and SaaS technology.

·         Proficiency in customer relationship management software (Microsoft Dynamics 365 experience is a plus).

·         Relevant IT certifications like Microsoft Fundamentals (MS-900, SC-900, etc.) are preferred.

About You

·         Excellent verbal, written, and communication skills are essential.

·         Ability to manage multiple tasks in a fast-paced environment while meeting aggressive targets.

·         Strong problem-solving and negotiation skills.

·         Demonstrated ability to build and maintain relationships, and close sales effectively.

What’s in It for You

·         Work in our headquarters located in Adelaide CBD – convenient for public transport.

·         Experience a happy, respectful, and supportive workplace culture.

·         Participate in monthly team lunches/events, milestone celebrations, and company-wide gatherings.

·         Opportunities to travel interstate for company, partner, or industry events.

·         Access to paid training and certifications for skill enhancement.

·         Attractive sales incentives and monthly commissions.

·         Special staff-buy pricing on over 10,000 IT products.

Who We Are

Leader is Australia’s favorite IT distributor, having won the ARN National Channel Choice Distributor of the Year award in 2019, 2020, and 2024. Proudly 100% Australian-owned and operated, our company has locations in five states and distributes products from over 70 global vendors, including Intel, Microsoft, Ubiquiti, ASUS, Lenovo, and many more.